Every month hundreds of appointments are wasted because people book them but then fail to attend without cancelling. Sometimes even on the same day of booking. This means they are not available for anyone else to use and they have to wait longer to see the doctor, paramedic practitioner, nurse etc.
To try and stop this happening we have introduced the DNA register for patients who did not attend a surgery appointment on at least 3 occasions in the last 3 months.
If you are on the DNA register you can book appointments in the usual way but MUST either cancel or confirm in advance that you will be attending. If you do not confirm, the appointment will be cancelled and made available for another patient to use. If you then come in for your appointment, you will not be seen, but will be asked to rebook for another time.
When you book your appointment we will remind you of the need to confirm and the time frames for this which are:
8:00am – 11:00am
1:30pm – 4:30pm previous working day
11:01am – 3:00pm
3:30pm – 6:00pm previous working day
3:01pm – 8:00pm
8:00am – 1:00pm same day
Remember, the previous working day could be before a weekend or bank holiday.
It’s easy to CONFIRM or CANCEL – simply phone 01253 620725 (Adelaide Street) or 01253 763556 (Harris Medical Centre). You will remain on the DNA register until you have completed 6 months of full attendance.
Appointments can also be cancelled by replying CANCEL to your appointment reminder message or by using online services.