Patient Access
Urgent appointments
To request an urgent appointment:
- By Phone
Contact Us on 01253 620725 - In Surgery
Come into any of our three sites.
Non-urgent advice: Please Note
Please give the receptionist as much information as possible so that they may assess the urgency of your appointment.
You must phone the surgery back if you have not been contacted by 11:30am.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment:
- By Phone
Contact Us on 01253 620725 - In Surgery
Come into any of our three sites. - Online
Use your NHS account (through the NHS website or NHS App)
Non-urgent advice: Patient Notice
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- By Phone
Contact Us on 01253 620725 and select option 1 for our Check and Cancel service. - Online
Use your NHS account (through the NHS website or NHS App) - Text Reminder
Reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
Our doctors typically see five patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot attend.
Where possible please ring before 11:00am to arrange a visit and let us know if your condition is urgent. The doctor may telephone you to ascertain if a visit is a priority or medically indicated.